Frequently Asked Questions

No! Our routes are flat and traffic-calmed. We ride at a relaxed pace with plenty of stops for photos and stories. If you can ride a bike, you can do our tours. The Hidden City (90 min, 12.5 km) is the easiest option.

We provide quality hybrid bikes, maintained daily. Each comes with front and rear lights, a bell, and a basket for your belongings.

Yes, ages 12 and up are welcome. Youth participants (12–17) must be accompanied by at least one adult. All routes are flat and suitable for confident young cyclists.

Everything you need: a quality hybrid bike, helmet, hi-vis vest, and printed route map. No hidden fees.

We prefer all guests to use our bikes so the group rides at a consistent pace and we can ensure safety standards. If you have a specific requirement, please contact us to discuss.

All tours depart from and return to the Barbican Centre, Silk Street, London EC2Y 8DS. Please arrive 10 minutes before your scheduled start time. The nearest tube station is Barbican (Circle, Hammersmith & City, Metropolitan lines).

Wear comfortable clothing suitable for cycling and the weather. We recommend layers in cooler months. We provide hi-vis vests and helmets. Closed-toe shoes are required.

Yes, helmets are mandatory on all our tours. We provide well-maintained helmets in a range of sizes at no extra charge.

Yes. Our routes prioritise quiet back streets, parks, and dedicated cycle lanes. We avoid busy main roads wherever possible. Your guide will brief you on road safety before departure and lead the group at all times.

Cancel more than 48 hours before your tour for a full refund. Between 24–48 hours, we offer a free reschedule (no refund). Less than 24 hours, unfortunately we cannot offer a refund.

Tours run rain or shine — this is London! We provide hi-vis vests and our guides carry spare waterproofs. In extreme weather (storms, ice, dangerous wind), we'll cancel and offer a full refund or free reschedule.

If we cancel a tour due to extreme weather (storms, ice, dangerous wind), you'll receive a full refund or a free reschedule — your choice. We'll notify you by email and phone as soon as the decision is made.

Yes, you can reschedule free of charge up to 48 hours before your tour, subject to availability. Contact us by email or phone to arrange a new date.

Refunds are processed to your original payment method within 5–10 business days. If you cancel more than 48 hours before your tour, you'll receive a full refund. Weather cancellations by us always receive a full refund.

Yes! For groups of 10–20, we offer private tours with a dedicated guide. We can also customise the route for corporate events, hen/stag parties, and team-building days. Contact us for a quote.

Yes, private tours are available for groups of any size (minimum 4 people). You'll get a dedicated guide and can choose any of our three routes. Contact us to arrange.

Absolutely. We regularly host corporate groups and can tailor the experience with refreshment stops, team challenges, and branded touches. Get in touch via our contact page for a bespoke quote.

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. We also support Apple Pay and Google Pay. All payments are processed securely — we never see your card details.

Yes! Gift vouchers are available for any of our tours. They're valid for 12 months and make a perfect present. Request one via our gift vouchers page and we'll email you a beautifully designed PDF within 24 hours.

No. The price you see is the price you pay. Bike, helmet, hi-vis vest, and route map are all included.